Search results for "Bus tangible"

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PASSENGER SATISFACTION WITH HYBRID ELECTRIC BUS SERVICE IN NORWAY : A PLS Structural Equation Modelling Approach

2019

Master's thesis Business Administration BE501 - University of Agder 2019 The use of hybrid electric buses (HEBs) in public transit is one of the global attention received topics in this 21st century because of its environment friendly nature. This study focusses on effect of bus service quality dimensions such as bus driver's quality, bus tangible and empathy to determine customer satisfaction level of bus service in Kristiansand region. Structural equation model is used for an empirical investigation to find out the association of perceived bus service quality dimensions with word of mouth mediated by perceived value and customer satisfaction. A total of 276 valid university student respon…

Customer satisfactionWord of mouthStructural equation modellingVDP::Samfunnsvitenskap: 200::Økonomi: 210::Bedriftsøkonomi: 213Hybrid electric busBus tangibleBus serviceBE501EmpathyBus driver’s quality

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PEPhysical Sciences and Engineering
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